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This information helps Dr. Tin better assist you. Privacy Policy

HealMatch - Premier Care, Smarter Choice

Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use HealMatch, we may collect the following types of information:

  • Contact Information: Name, email address, phone number, and country of residence when you submit an inquiry form.
  • Medical Information: General medical condition or procedure interest that you voluntarily provide to help us connect you with appropriate healthcare providers.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
  • Device Information: Browser type, operating system, and device identifiers for website optimization.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries about medical tourism services in Thailand
  • Connect you with JCI-accredited hospitals and healthcare providers
  • Provide personalized information about procedures, costs, and travel logistics
  • Improve our website and services based on usage patterns
  • Send you relevant updates if you opt-in to communications
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Healthcare Providers: Hospitals and medical facilities you express interest in, with your consent.
  • Service Providers: Third-party services that help us operate our website (e.g., email services, analytics).
  • Legal Requirements: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure HTTPS encryption for all data transmission
  • Access controls limiting who can view personal data
  • Regular security assessments of our systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking

Analytics (Google Analytics 4 via Google Tag Manager)

We use Google Analytics 4 (GA4), loaded through Google Tag Manager (GTM), to understand how visitors use our website. When active, GA4 may collect:

  • Pages visited and time spent on each page
  • Traffic source (how you arrived at our site)
  • General geographic region (country/city level, not precise location)
  • Device type, browser, and operating system
  • Interactions such as button clicks, form submissions, and scroll depth

Your Consent Choice

Analytics tracking is only activated after you click "Accept" on the cookie consent banner. If you click "Decline," no analytics scripts are loaded and no tracking cookies are set.

How to Change Your Consent

Your consent preference is stored in your browser's local storage under the key healmatch-consent. To change your choice:

  • Clear your browser's local storage for this site (via Developer Tools → Application → Local Storage)
  • Clear all site data in your browser's privacy settings
  • Use your browser's private/incognito mode for a fresh consent prompt

Other Local Storage Usage

Besides your consent preference, we store the following data locally in your browser:

  • Health checkup quiz answers (to show your results)
  • A/B experiment assignments (to maintain a consistent experience)

None of this local data is transmitted to third parties. For more information about how Google processes analytics data, see Google's Privacy Policy.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at contact@healmatch.net.

7. International Data Transfers

Your information may be transferred to and processed in Thailand and other countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: